Deleting your account

1. How to delete your account

Open the application, sign in, go to Settings and choose “Delete account and data” in the Account section. Entering the current password confirms your identity and starts irreversible deletion.

• You confirm the operation with your current password.
• We do not send a link or an email message.
• You can use the web application without installing the mobile app.

If you cannot sign in, reset your password first. If the problem continues, write to [email protected].

2. Before you delete the account

Deletion is irreversible — we cannot restore the account or the synced documents. If you want to keep the data, download it first: the consignment list view offers an export of your data.

3. What we delete

• The account and sign-in data: the email address and the password digest.
• Active sessions and tokens linked to the account.
• Synced consignment drafts. Shared company drafts remain until the last member account is deleted.
• Company details and settings stored in the account.
• Unused address verification, password reset and signature link tokens.

4. What is retained after deletion, and why

Some data cannot be erased together with the account. These exceptions follow from the nature of a consignment note and from the law:

• Issued consignment documents, their history, and records of consents and signatures placed on consignment notes — they are the evidence that a statement was made to the other parties to the carriage, and they remain for the lifetime of the document they belong to.
• Data that appears in a document issued by another user — that user is the controller of it, and the request has to go to them. On request we will point you to the right contact.
• Data needed to establish, exercise or defend legal claims — until the limitation period expires.
• Server logs — no longer than 12 months from when they were written.

Beyond these exceptions we keep no account data.

5. How long deletion takes

We delete the account and the associated data from production systems without undue delay once the request is confirmed. It disappears from backups as those rotate, no later than 30 days after the account is deleted. We answer the request itself without undue delay and within one month at the latest.

6. Data you can erase without asking us

• The contents of the free CMR generator form never reach our server — they are gone once you refresh or close the tab.
• Drafts saved in the application without an account live only in your browser storage. Clear the site data in your browser settings to erase them; we have no access to them.

7. Contact and your other rights

For anything concerning your account or your personal data, write to [email protected]. Besides erasure you also have the right of access, rectification, restriction of processing, portability and objection — the Privacy policy describes them.

You may also lodge a complaint with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, Poland.